Patient Information and Fees
Patient Information
After you request an appointment, you will be sent a link to an intake form. When this form is completed, you will be contacted to confirm an appointment date and time.
If you do not complete the intake form, the referral will not proceed further.
Please bring the following to your consultation:
* Photo ID
* Valid Medicare or DVA Gold Card
Healthcare / Pension Card
Workcover / TAC claim details
Fees & Charges
Excel Pain and Wellness is a private medical and specialist service.
The fee structure for our practitioners:
(Fees are subject to change. Final fees depend on the nature and complexity of the consultation.)
Dr Wan - Specialist Pain Medicine Physician
| Services | Fee | Medicare Rebate As of 18/11/25 | Gap |
|---|---|---|---|
| First Consultation (20 - 30 mins) | $185 or $250 | $84.90 or $151.90 | approx. $100 |
| Second Consultation (20 mins) | $175 or $185 | $76.00 or $84.90 | approx $100 |
| Subsequent Consultation (20 mins) (with Referral) (2806) | $170.00 | $76.00 | $94.00 |
| Subsequent Consultation (20 mins) (without Referral) (23) | $170.00 | $43.90 | $126.10 |
10% discounts for Health Care Card and Pension Card Holders (for pain consultation only).
Workcover/TAC/DVA GOLD card holder – Direct billing if claim details are given (Referral Patients Only)
| PRP Treatment | Fee | Rebate | Note |
|---|---|---|---|
| Standard Injection Treatment for Musculoskeletal or Pain Conditions | $320 | $0 | No GST |
| Standard Injection Treatment for hair loss | $352 | $0 | GST included as it is considered as a cometic procedure |
No discounts for PRP for Health Care Card and Pension Card Holders.
Prior approval is required for PRP injection if funding required from TAC or WorkSafe patients.
Dr Singhal - Medical Practitioner with Specific Interest in Pain Management
| Services | Fee | Medicare Rebate As of 18/11/25 | Gap |
|---|---|---|---|
| General Consultation Level B (23) | $82.85 | $43.90 | $38.95 |
| General Consultation Level C (36) | $132.90 | $84.90 | $47.10 |
| General Consultation Level D (44) | $182.18 | $125.10 | $57.08 |
10% discounts for Health Care Card and Pension Card Holders (for pain consultation only).
Workcover/TAC/DVA GOLD card holder – Direct billing if claim details are given.
Mr Kwok - Physiotherapist
Medicare Fee Structure
| SERVICES | FEE | MEDICARE REBATE AS OF 18/11/25 | GAP |
|---|---|---|---|
| Initial Face-to-Face Consultation (10960) | $140.00 | $61.80 | $78.20 |
| Subsequent Face-to-Face Consultation (10960) | $80.00 | $61.80 | $18.20 |
| Initial Telehealth Consultation | $100 | $61.80 | $38.20 |
| Subsequent Telehealth Consultation (Video/Phone) (93000/93013) | $61.80 | $61.80 | $0.00 |
Private Health Fund Fee Structure
| SERVICES | FEE |
|---|---|
| Initial Face-to-Face Consultation (506) | $140.00 |
| Subsequent Face-to-Face Consultation (505) | $80.00 |
| Extended Face-to-Face Consultation (506) | $185.00 |
| Initial Telehealth Consultation (811) | $140.00 |
| Subsequent Telehealth Consultation (812) | $70.00 |
| Extended Telehealth Consultation (812) | $100.00 |
Private health fund rebates vary.
Please contact the clinic for fee information surrounding WorkCover or TAC cases.
Ms Lea Costa / Ms Elain Chen - Pain Psychologist
Please contact the clinic for fee information.
Appointments and Bookings
New Patients
Excel Pain and Wellness accepts New Patients. A GP referral is not mandatory for initial medical assessments.
Consultations are only by appointment.
We do not offer medical emergency services.
Booking Appointments
After you request an appointment, you will be sent a link to an intake form. When this form is completed, you will be contacted to confirm an appointment date and time. If you do not complete the intake form, the referral will not proceed further.
Appointment Duration
Consultations are only by appointment. Appointment duration varies. Most of the medical appointments are about 20 minutes.
Face to Face Consultations
We ask that if you have any respiratory, cold/flu like symptoms, cough, cold, sore throat or fever, please perform a RAT test for COVID.
Please reschedule your appointment if you are COVID positive in the past 7 days. If you are negative, please take a photo and present it to the reception when you arrive. This condition of entry also applies to fully vaccinated patients.
Please wear a MASK if you have any respiratory, cold/flu-like symptoms before entering the premises and while you are inside.
Results & Following Up
A follow-up appointment is usually required to receive results.
Additional Information
Privacy & Confidentiality
Practice Policies
Confidentiality
All members of Excel Pain and Wellness understand the importance of respecting confidentiality with the information they receive during their employment.
Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s
informed consent.
How We Protect Your Information
Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care.
Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e. with a tracking number). Patient diagnostic correspondence and results, whether in
electronic or hard copy format, are always forwarded to the relevant doctor.
Patient information is only sent via email if it is securely encrypted. We also do not send patient information to personal email addresses.
Facsimile
Facsimiles, printers and other electronic communication devices are only accessible to
doctors and other authorised staff. All faxes containing confidential information are only
faxed to numbers after checking the details are correct.
Smoking Policy
This practice has a strict no-smoking policy.
Cancellation & Rescheduling Policy
We understand that circumstances can change.
If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.
- Cancellations within 48 hours may incur a cancellation fee.
- Fees may vary depending on the clinician and appointment type.
- Missed appointments without notice may be charged the full consultation fee.
Providing sufficient notice allows us to offer the appointment time to another patient who may be waiting for care.
Important Policies
Interpreter & Accessibility Services
Communication Assistance
If you require assistance with communication (e.g. a interpreter) please notify our reception team upon arrival.
A phone interpreter may be available. Patients from non English speaking backgrounds are able to contact TIS (Translator Interpreter Services) by calling 1800 555 660 or 131450 to book an interpreter. (Private fee may apply)
If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.
Afterhours Consultations
We do not provide emergency or afterhour consults or service.
If you have an emergency, please attend an Emergency Department convenient to your GP or telephone
the after-hours GP helpline on 1800 022 222.
In case of emergencies, please call an ambulance by dialing 000.
Feedback & Complaints
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
Your feedback is important to us. If at any time you have a concern, comment or suggestion please do not hesitate to fill in a ‘Compliment, Comment or Complaint’ form in the waiting area. You can also speak to a member of the administrative or clinical
team if you have any suggestions or are unhappy with the service you have received.
Patients wishing to make their complaint to an outside source can, you may prefer to contact:
Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 or Free call: 1300 582 113 (lines are open between 9.30am and 3.00pm, Monday to Friday)
Fax: (03) 8601 5219
www.hcc.vic.gov.au