Patient Info and Fees

Patient Information

After you request an appointment, you will be sent a link to an intake form. When this
form is completed, you will be contacted to confirm an appointment date and time. If you
do not complete the intake form, the referral will not proceed further.

Please bring the following to your consultation:

• Photo ID
• A valid Medicare card and /or DVA Gold Card
• +/- Healthcare Card /Pension Card
• +/- Workcover / TAC claim details

Fees

Excel Pain and Wellness is a private medical and specialist service.

The fee structure for our practitioners:

ServicesFeeMedicare Rebate As of 18/11/25Gap
Initial Consultation (40 mins) (with Referral) (2801) $350.00$151.90$198.10
Subsequent Consultation (20 mins) (with Referral) (2806)$170.00$76.00$94.00
Initial Consultation (40 mins) (without Referral) (44)$350.00$122.18$227.82
Subsequent Consultation (20 mins) (without Referral) (23)$170.00$43.90$126.10

10% discounts for Health Care Card and Pension Card Holders (for pain consultation only).
Workcover/TAC/DVA GOLD card holder – Direct billing if claim details are given (Referral Patients Only)

PRP TreatmentFeeRebateNote
Standard Injection Treatment for Musculoskeletal or Pain Conditions$320$0No GST
Standard Injection Treatment for hair loss$352 $0GST included as it is considered as a cometic procedure

No discounts for PRP for Health Care Card and Pension Card Holders. 

Prior approval is required for PRP injection if funding required from TAC or WorkSafe patients.

ServicesFeeMedicare Rebate As of 18/11/25Gap
General Consultation Level B (23)$82.85$43.90$38.95
General Consultation Level C (36)$132.90$84.90$47.10
General Consultation Level D (44)$182.18$125.10$57.08

10% discounts for Health Care Card and Pension Card Holders (for pain consultation only).
Workcover/TAC/DVA GOLD card holder – Direct billing if claim details are given.

Medicare Fee Structure

SERVICESFEEMEDICARE REBATE AS OF 18/11/25GAP
Initial Face-to-Face Consultation (10960)$140.00$61.80$78.20
Subsequent Face-to-Face Consultation (10960)$80.00$61.80$18.20
Initial Telehealth Consultation$100$61.80$38.20
Subsequent Telehealth Consultation (Video/Phone) (93000/93013)$61.80$61.80$0.00

Private Health Fund Fee Structure

SERVICESFEE
Initial Face-to-Face Consultation (506)$140.00
Subsequent Face-to-Face Consultation (505)$80.00
Extended Face-to-Face Consultation (506)$185.00
Initial Telehealth Consultation (811)$140.00
Subsequent Telehealth Consultation (812)$70.00
Extended Telehealth Consultation (812)$100.00

Private health fund rebates vary.

Please contact the clinic for fee information surrounding WorkCover or TAC cases.

SERVICESFEEMEDICARE REBATE AS OF 18/11/25GAP
Standard Consult$240.00$145.25$94.75

Private health fund rebates vary.

Please contact the clinic for fee information surrounding WorkCover or TAC cases.

GENERAL INFORMATION

GENERAL INFORMATION

Appointments

Consultations are only by appointment. New patient assessment is usually about 40 minutes and review appointment is about 20 minutes.

Practice Policies

Practice Policies

Accepting New Patients

Booking Appointments

Excel Pain and Wellness accepts New Patients. Please click here << to Request an appointment page>> to request an appointment. You will need a referral letter from your
GP. Consultations are only by appointment.

We do not offer medical emergency services. 

After you request an appointment, you will be sent a link to an intake form. When this
form is completed, you will be contacted to confirm an appointment date and time. If you do not complete the intake form, the referral will not proceed further.

Face to Face Consultations

We ask that if you have any respiratory, cold/flu like symptoms, cough, cold, sore throat or fever, please perform a RAT test for COVID. Please reschedule your appointment if you COVID positive in the past 7 days. If you are negative, please take a photo and present it to the reception when you arrive. This condition of entry also applies to fully vaccinated patients.

Please wear a MASK if you have any respiratory, cold/flu-like symptoms before entering the premises and while you are inside.

Communication Assistance

If you require assistance with communication (e.g. a interpreter) please notify our
reception team upon arrival. A phone interpreter may be available. Patients from nonEnglish speaking backgrounds are able to contact TIS (Translator Interpreter Services)
1800 555 660 or 131450 to book an interpreter. (Private fee may apply)

If you require an Auslan sign language interpreter during your appointment, a booking
can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.

Correspondence

Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor.

Patient information is only sent via email if it is securely encrypted. We also do not send patient information to personal email addresses.

Facsimile

Facsimiles, printers and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.

Results

A follow-up appointment is usually required to receive results.

Additional Information

Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.

Smoking Policy

This practice has a strict no-smoking policy.

Complaints

We constantly strive to give patients the best possible care and attention, but if you are
dissatisfied with any element of our service, please bring this to our attention so we can
do better next time.

Your feedback is important to us. If at any time you have a concern, comment or
suggestion please do not hesitate to fill in a ‘Compliment, Comment or Complaint’ form
in the waiting area. You can also speak to a member of the administrative or clinical
team if you have any suggestions or are unhappy with the service you have received.

Patients wishing to make their complaint to an outside source can, you may prefer to
contact:

Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 or Free call: 1300 582 113 (lines are open between 9.30am
and 3.00pm, Monday to Friday)
Fax: (03) 8601 5219
www.hcc.vic.gov.au

Confidentiality

All members of Excel Pain and Wellness understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.

Afterhours Consultations

We do not provide emergency or afterhour consults or service. If you have an emergency, please attend an Emergency Department convenient to your GP or telephone the after-hours GP helpline on 1800 022 222. In case of emergencies, please call an ambulance by dialing 000.

Useful Resources

(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)

Appointments

Consultations are only by appointment. New patient assessment is usually about 40 minutes and review appointment is about 20 minutes.

Practice Policies

Practice Policies

Accepting New Patients

Excel Pain and Wellness accepts New Patients. Please click here << to Request an appointment page>> to request an appointment. You will need a referral letter from your GP. Consultations are only by appointment.

We do not offer medical emergencies.

Booking Appointments

After you request an appointment, you will be sent a link to an intake form. When this form is completed, you will be contacted to confirm an appointment date and time. If you do not complete the intake form, the referral will not proceed further.

Face to Face Consultations

We ask that if you have any respiratory, cold/flu like symptoms, cough, cold, sore throat or fever, please perform a RAT test for COVID. Please reschedule your appointment if you COVID positive in the past 7 days. If you are negative, please take a photo and present it to the reception when you arrive. This condition of entry also applies to fully vaccinated patients.

Please wear a MASK if you have any respiratory, cold/flu-like symptoms before entering the premises and while you are inside.

Communication Assistance

If you require assistance with communication (e.g. a interpreter) please notify our reception team upon arrival. A phone interpreter may be available. Patients from nonEnglish speaking backgrounds are able to contact TIS (Translator Interpreter Services) 1800 555 660 or 131450 to book an interpreter. (Private fee may apply)

If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.

Correspondence

Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor.

Patient information is only sent via email if it is securely encrypted. We also do not send patient information to personal email addresses.

Facsimile

Facsimiles, printers and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.

Results

A follow-up appointment is usually required to receive results.

Additional Information

Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.

Smoking Policy

This practice has a strict no-smoking policy.

Complaints

We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.

Your feedback is important to us. If at any time you have a concern, comment or suggestion please do not hesitate to fill in a ‘Compliment, Comment or Complaint’ form in the waiting area. You can also speak to a member of the administrative or clinical team if you have any suggestions or are unhappy with the service you have received.

Patients wishing to make their complaint to an outside source can, you may prefer to contact:

Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 or Free call: 1300 582 113 (lines are open between 9.30am and 3.00pm, Monday to Friday)
Fax: (03) 8601 5219
www.hcc.vic.gov.au

Confidentiality

All members of Excel Pain and Wellness understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.

Afterhours Consultations

We do not provide emergency or afterhour consults or service. If you have an emergency, please attend an Emergency Department convenient to you or or telephone the after-hours GP helpline on 1800 022 222.

In case of emergencies, please call an ambulance by dialing 000.

Useful Resources

(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)